Last Updated: October 25, 2025
At ClothCollection, we aim to provide a smooth and satisfying shopping experience for all our customers. Please read our Refund and Cancellation Policy carefully to understand how we handle order cancellations, returns, and refunds.
1. Order Cancellation
- You can cancel your order within 12 hours of placing it, provided it has not been shipped.
- Once the order has been processed or shipped, it cannot be cancelled.
- To cancel your order, please contact us at support@clothcollection.com with your order ID and reason for cancellation.
- If your order is eligible for cancellation, we will initiate a refund within 5–7 business days to your original payment method.
2. Return Policy
We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, you can request a return or exchange.
Eligibility for Return:
- You must request a return within 7 days of receiving your order.
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- Returns are accepted only for products purchased directly from [www.clothcollection.com].
- Customized or discounted items may not be eligible for return unless defective or damaged.
How to Request a Return:
- Email us at support@clothcollection.com with your order number, reason for return, and product images (if defective/damaged).
- Once approved, we will arrange for a pickup or guide you on how to return the product.
- After receiving and inspecting the item, we will process your refund or exchange.
3. Refund Policy
- Approved refunds will be processed within 7–10 business days after we receive your returned product.
- The refund will be issued to your original payment method (credit card, debit card, UPI, etc.).
- Shipping or COD charges are non-refundable, unless the product was damaged or sent incorrectly.
- If you paid via Cash on Delivery (COD), we will issue a bank transfer or store credit after confirming the return.
4. Exchange Policy
- Exchanges are allowed for size issues or defective items, depending on stock availability.
- If the requested size is unavailable, we will offer a full refund or store credit.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Sale or discounted items.
- Innerwear, accessories, or personal use products.
- Customized or made-to-order clothing.
6. Late or Missing Refunds
If you haven’t received your refund within the mentioned time frame:
- First, check your bank account or payment app again.
- Then contact your bank or payment provider, as it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at support@clothcollection.com.
7. Contact Us
If you have any questions or need help with your order, feel free to contact us:
📧 Email: support@clothcollection.com
🌐 Website: [www.clothcollection.com]
🏢 Address: Delhi, India